Featured articles
Keep the spark alive in your guest relationships
The Hotel Moment podcast — episode 77 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest [...]
Boost conversions and revenue with hotel market segmentation
Imagine a mountain resort that needs to boost business during its lower occupancy shoulder season. The marketing team decides to create two targeted email campaigns by segmenting potential guests based on market categories and characteristics. They send one personalized promotion to transient couples, enticing them with an exclusive weekend getaway package. The marketing team also sends another promotion, providing adventure-seeking travelers with information on exciting outdoor activities. The result? By using this form of hotel [...]
How to build and scale a value-driven loyalty program for your guests
The Hotel Moment podcast — episode 76 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick. Tune [...]
Meet a Revinator: Jacob Ng
Revination Meet a Revinator: Jacob Ng Our customers’ success is our success. This is why we have many dedicated Customer Success Managers all over the world. And today, we are introducing you to one of them in our latest Meet a Revinator post! Meet one of our Customer Success Managers in APAC, Jacob Ng. Jacob joined the small but mighty team in our Singapore office, six months [...]
Driving revenue and rankings: The Inn @ Northrup Station’s journey with Revinate
Driving revenue and rankings: The Inn @ Northrup Station's journey with Revinate Goal Drive direct bookings and beat comp set. Strategy Leverage technology to augment team. Results $1.6M in lifetime revenue with Revinate. Revinate has greatly improved our email marketing with the ability to connect to our customer database and create guest segments. It has [...]
How Revinate helped Level Hotels & Furnished Suites’ marketing team become a data-first organization
How Revinate helped Level Hotels & Furnished Suites’ marketing team become a data-first organization Goal Drive direct bookings. Strategy Leverage first-party data. Results Generating 900+ room nights per marketing campaign Before Revinate, our data was messy, hard to work with, and provided no insights. Today, thanks to Revinate, we not only leverage data to drive [...]

