Featured articles
No missed opportunities — prioritizing a data collection practice for every property
The Hotel Moment podcast — episode 46 In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property is a chance for hoteliers to see what data touchpoints provide the most value and which touchpoints could improve. Listen in to find out more [...]
By promoting new experiences to future guests, Mission Point Resort successfully drove ancillary revenue and additional room nights
Inspiration By promoting new experiences to future guests, Mission Point Resort successfully drove ancillary revenue and additional room nights Subject line: NEW Experiences at Mission Point Resort - Reserve Today! Sent: April 2024 Brand: Mission Point Resort Category: Inspiration Hotel location: Mackinac Island, Michigan (NAM) Our thoughts: Mission Point Resort effectively utilized their newsletter to introduce future guests to new experiences at the hotel. By properly segmenting their database, they [...]
Summer 2024: Insights and solutions to boost hotel performance
As the summer heat rises, so does the demand for unforgettable getaways. In our recent webinar, we discussed how all signs indicate that the hospitality industry is headed for an outstanding summer this year. Hotels are retaining their prime position as the top lodging choice, with a recent American Hotel & Lodging Association survey revealing that 3 out of 4 Americans plan to maintain or increase hotel stays. The question is: Are you ready to [...]
A first-party data relationship: an invitation to go deeper
The Hotel Moment podcast — episode 82 In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting first-party data. Crawford explains that this data type opens an array of digital engagement opportunities to explore and go beyond surface-level guest communication. Listen in and find [...]
Komandoo Maldives Private Island Resort adds 200+ room nights with Easter offer
Inspiration Komandoo Maldives Private Island Resort adds 200+ room nights with Easter offer Subject line: Hello from Komandoo 🏝️ Sent: March 2024 Brand: Crown & Champa Resorts Category: Inspiration Hotel location: Maldives (APAC) Our thoughts: A holiday in the Maldives is a dream come true. Komandoo Maldives Private Island Resort, a property of Crown & Champa Resorts, curated a captivating email campaign designed to entice new guests and valued members [...]
Streamlining success: The impact of email marketing automation
Webinars — The Hotel Moment Deep Dive On-demand In this webinar, we explore the advantages of email marketing automation for hoteliers. With the utilization of automated email marketing strategies, hotels can send personalized messages to guests, enhance engagement, boost bookings, foster guest loyalty, and increase efficiency. Join us as we discuss best practices and benchmarks surrounding automated email marketing strategies. Watch now What you'll learn [...]

