Featured articles
The heart of hospitality
The Hotel Moment podcast — episode 65 In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or life-changing interactions with guests. These stories remind us of the community that is the foundation of hospitality, working together to [...]
What is first-party data and why is it important for hoteliers?
Before guests arrive at your hotel, they already have one clear expectation: to enjoy their stay. But each guest has their own needs and demands. How do you keep up with all of them while making sure your guests are satisfied? By simply getting to know them. The best way to do that at scale is with first-party data. But what is first-party data? What makes it different from other types of data and why [...]
How Revinate fosters a people-first culture: Interview with CPO Kelly Buchanan
Revination How Revinate fosters a people-first culture: Interview with CPO Kelly Buchanan "Every employee is constantly choosing to work for a company. It's essential to make the workplace a place where people want to be." That’s a key part of the outlook from Kelly Buchanan, Revinate’s Chief People Officer. She explained more about her approach to company culture in a recent interview with Aaron Levy, host of [...]
How unified guest data from Revinate helped Lub d transform its business
How unified guest data from Revinate helped Lub d transform its business Goal Increase direct bookings and reduce reliance on OTAs. Strategy Leverage first-party data and segmentation to send personalized campaigns. Results 100% increase in direct revenue year-over-year. With Revinate, we can finally leverage our first-party data, enabling us to reach out to a wider [...]
Empowering your voice channel: How Pacific Hospitality Group optimizes performance
Webinars — The Hotel Moment Deep Dive Curious about how a leading hospitality group revolutionized their call center to drive more direct bookings? Watch the webinar and understand how Pacific Hospitality Group did just that. Watch now Meet your hosts Lindsey Strickland, Customer Success Manager, Revinate Sarah Kalin Churchill, Corporate Director of Revenue Strategy, Pacific Hospitality Group Josh [...]
How Revinate enabled Dream Inn Santa Cruz to create a market-leading revenue-generating team
How Revinate enabled Dream Inn Santa Cruz to create a market-leading revenue generating team Goal Drive direct bookings by collecting the proper guest data. Strategy Build a world-class outbound sales team, powered by data. Results 600% increase in outbound revenue over 5 years & 10x ROI on Reservation Sales. Within one week of using Revinate [...]

