Revinate

Marketing Team

Meet the team behind our content

With diverse expertise spanning strategy, customer marketing, and product storytelling, our team is dedicated to empowering hoteliers and providing the resources they need to build stronger guest relationships and drive direct revenue.

Brenna Turpin

Brenna produces and co-hosts the Hotel Moment podcast and helps scale Revinate’s content library, writing blogs and industry editorials. Inspired by her time at Revinate, Brenna recently got her passport and is excited to start filling it with stamps!

Freya Craig

Freya is a Senior Customer Marketing and Product Marketing Manager at Revinate, where she helps hoteliers get the most out of the company’s email marketing and guest feedback solutions. She is passionate about showcasing the impact Revinate Marketing has on customers and sharing best practices that inspire hospitality professionals.

Linden Plumley

Linden has built deep expertise in customer success through various roles at Revinate, including Director of Training and Support. As a Product Marketing Manager, she leverages this experience to support the Customer Data Platform and Ivy.

Lucia Apostol

Lucia is a marketer who believes the best marketing reads like a story worth telling. With a background in tech, she crafts narratives that turn data into dialogue and campaigns into conversations across web, email, and beyond.

Melissa McMullin

Melissa is a Product Marketing Manager specializing in Revinate’s voice solutions, Reservation Sales and RezForce. She enjoys connecting with hoteliers to understand their challenges and successes while showcasing how Revinate’s solutions can help them succeed.

René Garcia

Rene is a seasoned marketer with several years of experience in the hospitality industry. He specializes in email, web, multi-media, and marketing copy.

Featured articles

Henderson Beach Resort drives stay extensions with this on-property offer

Inspiration Henderson Beach Resort drives stay extensions with this on-property offer Subject line: Special offer to extend your stay Sent: June 2023 Brand: Henderson Beach Resort Category: On-property Hotel location: Destin, Florida (NAM) Our thoughts: Henderson Beach Resort, an Aimbridge Hospitality property, successfully drove stay extensions with this one-time campaign to on-property guests. The campaign targeted guests staying between a specific date range with an exclusive rate to extend [...]

By |July 26, 2023|Categories: Inspirations|Tags: , |

Plantation Island Resort uses their newsletter to create urgency and drive direct bookings

Inspiration Plantation Island Resort uses their newsletter to create urgency and drive direct bookings Subject line: Holiday With Us In 2024 Sent: June 2023 Brand: Plantation Island Resort Category: Inspiration Hotel location: Malolo Lailai Islands, Fiji (APAC) Our thoughts: Plantation Island Resort, part of Raffe Hotels & Resorts, leveraged their latest newsletter to inspire previous guests to return and convert new guests to book direct. Their one-time newsletter included [...]

By |July 24, 2023|Categories: Inspirations|Tags: |

Sharing memories: good food and good times

The Hotel Moment podcast — episode 63 In this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips extraordinary — welcoming them with open arms and exemplifying what exceptional guest service looks like. You’ll also find recommendations for cuisine around the world that you can look forward to trying on your [...]

The Stafford London inspires guests to book an extended stay with this newsletter

Inspiration The Stafford London inspires guests to book an extended stay with this newsletter Subject line: Make the most of London's Summer at The Stafford London... Sent: July 2023 Brand: The Stafford London Category: Inspiration (Newsletter) Hotel location: London, United Kingdom (EMEA) Our thoughts: The Stafford London inspired future hotel guests to book using their 'Stay 4, Pay 3' offer. To promote the offer, the property filled their newsletter with [...]

By |July 19, 2023|Categories: Inspirations|Tags: , |

Why hotels can’t afford to ignore voice as a service (VaaS)

Your hotel call center isn’t performing the way you want it to. Sometimes the call quality isn’t great, and your agents miss out on potential bookings because of dropped or abandoned calls. Your current system doesn’t integrate with your CRM or PMS. So, your hotel call center team struggles to offer the relevant upsells and personalized communication that today’s travelers expect. To top it off, you’re spending a decent chunk of your limited budget to [...]

The link between revenue management and the guest experience

The Hotel Moment podcast — episode 62 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, explore how hoteliers can analyze trends in their revenue performance to craft an effective selling strategy. They also examine how to encourage guest loyalty by deploying personalized upsells and making stay improvements based on guest reviews. Tune in to [...]