Featured articles
The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign
Inspiration The Evelyn Hotel recovers lost bookings with this cancelation recovery campaign Subject line: We're sorry you couldn't make it! Sent: Recurring Brand: The Evelyn Hotel Category: Inspiration Hotel location: New York City, New York (NAM) Our thoughts: The Evelyn Hotel won back more than 350 room nights with this automated cancelation recovery campaign. The campaign sends to guests with no other future reservation 3 days after a [...]
The Johnstown Estate inspires guests and drives direct bookings
Inspiration The Johnstown Estate inspires guests and drives direct bookings Subject line: Looking for a Luxurious Summer Escape? Sent: July 2023 Brand: The Johnstown Estate Category: Inspiration Hotel location: Johnstown, Ireland (EMEA) Our thoughts: The Johnstown Estate set out to inspire guests with no future reservations to book their next summer escape — and it did just that. This beautifully designed one-time campaign captured the attention of new and past guests [...]
Three ways the CPO of Revinate reinforces company culture
In the media Three ways the CPO of Revinate reinforces company culture Your Content Goes Here At Revinate, we're proud to facilitate a culture of openness — nurturing employees with continuous feedback and providing opportunities to develop leadership. We're here to champion learning and support our teams through every challenge. Kelly Buchanan, Revinate's Chief People Officer, helps solidify and feed our company culture even when most of our employees [...]
The heart of hospitality
The Hotel Moment podcast — episode 65 In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or life-changing interactions with guests. These stories remind us of the community that is the foundation of hospitality, working together to [...]
What is first-party data and why is it important for hoteliers?
Before guests arrive at your hotel, they already have one clear expectation: to enjoy their stay. But each guest has their own needs and demands. How do you keep up with all of them while making sure your guests are satisfied? By simply getting to know them. The best way to do that at scale is with first-party data. But what is first-party data? What makes it different from other types of data and why [...]
How Revinate fosters a people-first culture: Interview with CPO Kelly Buchanan
Revination How Revinate fosters a people-first culture: Interview with CPO Kelly Buchanan "Every employee is constantly choosing to work for a company. It's essential to make the workplace a place where people want to be." That’s a key part of the outlook from Kelly Buchanan, Revinate’s Chief People Officer. She explained more about her approach to company culture in a recent interview with Aaron Levy, host of [...]

