Featured articles
Henderson Beach Resort drives stay extensions with this on-property offer
Inspiration Henderson Beach Resort drives stay extensions with this on-property offer Subject line: Special offer to extend your stay Sent: June 2023 Brand: Henderson Beach Resort Category: On-property Hotel location: Destin, Florida (NAM) Our thoughts: Henderson Beach Resort, an Aimbridge Hospitality property, successfully drove stay extensions with this one-time campaign to on-property guests. The campaign targeted guests staying between a specific date range with an exclusive rate to extend [...]
Plantation Island Resort uses their newsletter to create urgency and drive direct bookings
Inspiration Plantation Island Resort uses their newsletter to create urgency and drive direct bookings Subject line: Holiday With Us In 2024 Sent: June 2023 Brand: Plantation Island Resort Category: Inspiration Hotel location: Malolo Lailai Islands, Fiji (APAC) Our thoughts: Plantation Island Resort, part of Raffe Hotels & Resorts, leveraged their latest newsletter to inspire previous guests to return and convert new guests to book direct. Their one-time newsletter included [...]
Sharing memories: good food and good times
The Hotel Moment podcast — episode 63 In this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips extraordinary — welcoming them with open arms and exemplifying what exceptional guest service looks like. You’ll also find recommendations for cuisine around the world that you can look forward to trying on your [...]
The Stafford London inspires guests to book an extended stay with this newsletter
Inspiration The Stafford London inspires guests to book an extended stay with this newsletter Subject line: Make the most of London's Summer at The Stafford London... Sent: July 2023 Brand: The Stafford London Category: Inspiration (Newsletter) Hotel location: London, United Kingdom (EMEA) Our thoughts: The Stafford London inspired future hotel guests to book using their 'Stay 4, Pay 3' offer. To promote the offer, the property filled their newsletter with [...]
Why hotels can’t afford to ignore voice as a service (VaaS)
Your hotel call center isn’t performing the way you want it to. Sometimes the call quality isn’t great, and your agents miss out on potential bookings because of dropped or abandoned calls. Your current system doesn’t integrate with your CRM or PMS. So, your hotel call center team struggles to offer the relevant upsells and personalized communication that today’s travelers expect. To top it off, you’re spending a decent chunk of your limited budget to [...]
The link between revenue management and the guest experience
The Hotel Moment podcast — episode 62 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, explore how hoteliers can analyze trends in their revenue performance to craft an effective selling strategy. They also examine how to encourage guest loyalty by deploying personalized upsells and making stay improvements based on guest reviews. Tune in to [...]

