Featured articles
Meet a Revinator: Philippa Lucas
Revination Meet a Revinator: Philippa Lucas Welcome to our "Meet a Revinator" series, where you can learn about the behind-the-scenes of Revinate's work culture. For this month's post, we are taking you to our Singapore office to meet Philippa Lucas, Customer Success Manager, APAC. Lucas joined Revinate 1.5 years ago. As a Customer Success Manager, her job is to provide strategic support actionable insights to our customers in [...]
Revinate Wins Best Leadership Teams award by Comparably
Revination Revinate wins Best Leadership Teams award by Comparably We're delighted to announce that Revinate is a winner of Comparably’s Best Leadership Teams 2023 award. Comparably chose us as one of the top 50 small-to-medium sized businesses from over 20 million ratings across 70,000 companies. Winners of this award are chosen based on employee sentiment about Revinate’s leadership, including our CEO, executives, and their direct managers. This [...]
How an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide
The Hotel Moment podcast — episode 60 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, speaks to Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, as he shares the story of how their hotel reduced their reliance on OTAs for a period of time. Sadasivan dives into the results of the experiment and offers a refreshing perspective on the importance of direct [...]
The 7 top hotel marketing channels and how to make the most of them
Announcement: Revinate Ivy & Revinate Chat Ivy has a new job and is now the intelligence layer present across all Revinate products. Revinate Chat is our new product built on modern web-based technology. It’s fully integrated with the CDP for context-aware personalization. It replaces SMS/WhatsApp-based Ivy messaging. The global online travel market is estimated to be worth an impressive $1 billion in 2030. The demand is there, but are you capturing your share of it? [...]
Canaves Oia collects guest preferences with this pre-arrival campaign
Inspiration Canaves Oia collects guest preferences with this pre-arrival campaign Subject line: [Guest Name] Your stay is a few days away Sent: Ongoing Brand: Canaves Oia Category: Pre-arrival Hotel location: Santorini, Greece Our thoughts: Canaves Oia collects guest preferences by sending out a pre-arrival campaign with a link to their questionnaire. The hotel collects details such as the guest's time of arrival, airport transfer needs, favorite drink/cocktails, and pillow [...]
Voice channel success: 3 must-haves for your hotel call center
It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting. As much as 73% of customers consider the experience an important factor in their purchasing decisions, yet nearly 1 in 2 customers aren’t satisfied with the service experience they receive. When you consider phone calls are the top choice to resolve customer service issues and that the majority of people prefer chatting with live customer [...]

