Featured articles
Canaves Oia collects guest preferences with this pre-arrival campaign
Inspiration Canaves Oia collects guest preferences with this pre-arrival campaign Subject line: [Guest Name] Your stay is a few days away Sent: Ongoing Brand: Canaves Oia Category: Pre-arrival Hotel location: Santorini, Greece Our thoughts: Canaves Oia collects guest preferences by sending out a pre-arrival campaign with a link to their questionnaire. The hotel collects details such as the guest's time of arrival, airport transfer needs, favorite drink/cocktails, and pillow [...]
Voice channel success: 3 must-haves for your hotel call center
It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting. As much as 73% of customers consider the experience an important factor in their purchasing decisions, yet nearly 1 in 2 customers aren’t satisfied with the service experience they receive. When you consider phone calls are the top choice to resolve customer service issues and that the majority of people prefer chatting with live customer [...]
Achieving and maintaining a Forbes Travel Guide 5-Star rating
Webinars — The Hotel Moment Deep Dive When Forbes Travel Guide’s expert inspectors visit a property, they anonymously test it based on hundreds of standards, with an emphasis on exceptional service. Only the very best achieve the coveted 5-Star rating. During this webinar, we cover what it takes to achieve a 5-Star rating, how to maintain it, and how Revinate reservation agents can support your property. Watch now [...]
The link between brand storytelling and guest loyalty
The Hotel Moment podcast — episode 59 In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, turn their attention toward storytelling and how hoteliers can incorporate unique brand details into the guest experience. Luersen shares why this practice yields meaningful ROI while scaling your business. Tune in and learn how to increase guest loyalty and why trying, failing, and innovating [...]
Fota Island Resort inspires guests to book an extended stay with this one-time campaign
Inspiration Fota Island Resort inspires guests to book an extended stay with this one-time campaign Subject line: Stay a little longer & save up to 15% Sent: April 2023 Brand: Fota Island Resort Category: Inspiration Hotel location: Cork, Ireland Our thoughts: This one-time campaign sent by Fota Island Resort targeted travelers in Ireland while excluding guests with future says, OTA email domains, and spa guests. This campaign promoted the resort's [...]
Win-back email campaigns for bigger profits and greater loyalty
OTA commissions have doubled since 2015 — often exceeding rates of 30% to 35% for many properties. And, acquiring new customers can cost anywhere from 5X to 25X more than retaining existing ones. The math is simple. Repeat business from direct bookings is much more lucrative than constantly acquiring new customers. If you’d like to keep more of your hard-earned revenue, read on to discover how easy it is to recapture past guests and increase [...]

