Featured articles
InterContinental Osaka celebrates 10 years in the Michelin Guide with a guest chef event invitation
Inspiration InterContinental Osaka celebrates 10 years in the Michelin Guide with a guest chef event invitation Subject line: Special Guest Chef Events with Pierre! / パリよりミシュランシェフを招聘、ゲストシェフイベント開催! Sent: June 2026 Brand: InterContinental Osaka Category: Inspiration Hotel location: Osaka, Japan (APAC) Our thoughts: This campaign turns a restaurant milestone into an event worth traveling for. Pierre, the hotel's specialty restaurant, marks ten consecutive years in the Michelin Guide by reuniting Head Chef Yoshitaka [...]
voco Kirkton Park Hunter Valley invites past guests back with a slower, feeling-first winter offer
Inspiration voco Kirkton Park Hunter Valley invites past guests back with a slower, feeling-first winter offer Subject line: Your sign for a Winter Escape Sent: April 2026 Brand: voco Kirkton Park Hunter Valley Category: Inspiration Hotel location: Pokolbin, NSW, Australia (APAC) Our thoughts: This campaign leans into emotional storytelling before pushing the offer, and it works well as a returning-guest play. Rather than opening with the deal, [...]
How Elements of Byron unified the guest experience
How Elements of Byron created a connected guest journey while driving more direct revenue Email booked revenue A$1M in booked revenue from Revinate Marketing campaigns Outbound booked revenue A$1.55M in outbound booked revenue with Revinate Reservation Sales Inbound conversion 55.6% inbound booking conversion rate with Revinate Reservation Sales Everything is connected now—from marketing and reservations to guest feedback—which creates a better [...]
Why great guest experiences start before check-in
Hotel Moment WITH KAREN STEPHENS Episode 188 The future of hospitality is human. In this episode of Hotel Moment, Karen Stephens sits down with Lydia Bates, Director of Sales and Marketing at Dream Inn Santa Cruz, to explore how one of California’s most iconic beachfront hotels creates guest loyalty through storytelling, personalization, and genuine connection. Lydia shares how Dream Inn uses its on-site reservations team, local expertise, and pre-arrival [...]
How AI uses personalization to beat pricing and win bookings
Hotel Moment WITH KAREN STEPHENS Episode 187 Personalized pricing based on a guest’s ability to pay is headed toward regulation, but that doesn’t mean hotels can’t personalize an offer based on a guest’s unique preferences.In this episode of Hotel Moment, host Karen Stephens, CMO of Revinate, sits down with Chris Anderson, Professor at Cornell University's School of Hotel Administration and a leading expert on revenue management, pricing, distribution, and commercial strategy. [...]
Keeping an authentic voice when AI can’t read the room
Hotel Moment WITH KAREN STEPHENS Episode 186 AI is experiencing mass adoption across industries, including hospitality. But it can't replace the human touch guests crave. In this episode of Hotel Moment, host Karen Stephens, CMO of Revinate, sits down with Dina Niekamp, SVP of Brand and Marketing at Aparium Hotel Group, a lifestyle hospitality company known for building hotels that feel deeply rooted in the neighborhoods around them. Dina [...]

