A.I. Meets Human Hospitality

Live webinar

Now in its third year, the WTM Thought Leaders meeting is an annual occasion where hospitality leaders gather to discuss present and future state of the industry. During this year’s World Travel Market show in London, we looked ahead 25 years and explored how the guest experience will change due to the technological advances that we are currently seeing.

With our industry panel, we tried to answer the question “How does the Future of Human Hospitality look like”? Who will run hotels in 25 years; Humans or robots?

In this webinar, we explore the topic and share the findings of the session. We discuss the possibilities of robotization in hotels and also look at the challenges. There will be an opportunity to share your point of view and time for questions for our speaker Monica Or.


Monica Or

Founder of Star Quality Hospitality Consultancy

With over 25 years of hospitality experience, Monica is the founder of Star Quality Hospitality Consultancy. She works with owners/managers of hotels and restaurants focusing on their business structure, operations and service delivery to create memorable guest experiences. Monica is a Fellow of the Institute of Hospitality and has been hair for the Institute of Hospitality London serving on their committee for five years. As an accomplished speaker and author, Monica has spoken at international hotel conferences including The Independent Hotel Show in London and COTELCO in Columbia. She has been featured in The Caterer, Boutique Hotelier and Hospitality Magazine and writes monthly articles for Hotel Industry Magazine as their industry expert. Monica is also the Amazon best-selling author for her two books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys.’