Webinar Schedule

Reserve your spot today. Sessions are about 30 mins + extra time for questions. Recordings will be sent after.

About the Hosts

Monica Or

With over 25 years of hospitality experience, Monica is the founder of Star Quality Hospitality Consultancy. She works with owners/managers of hotels and restaurants focusing on their business structure, operations and service delivery to create memorable guest experiences. Monica is a Fellow of the Institute of Hospitality and has been hair for the Institute of Hospitality London serving on their committee for five years. As an accomplished speaker and author, Monica has spoken at international hotel conferences including The Independent Hotel Show in London and COTELCO in Columbia. She has been featured in The Caterer, Boutique Hotelier and Hospitality Magazine and writes monthly articles for Hotel Industry Magazine as their industry expert. Monica is also the Amazon best-selling author for her two books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys.’

"Great experience, easy to follow, organized presentation, relevant information and statistics."

- Donna

Common Questions

I'm not a customer. Can I join?

You sure can. The sessions are complimentary for existing customers and new friends.

Will the session be recorded?

Certainly! We will send the recording to all registered participants within one week.

What if I register but can't make it?

It’s all good. You can register for another session at a more convenient time.

Can I ask questions?

Absolutely! These sessions are for you. Bring your questions and participate during Q&A.