Using Guest Feedback to Improve Guest Satisfaction

Please visit the bonus recorded session on how Yves Fratuer (Community Manager at The Hotel Brussels) leverages guest feedback to drive revenue and guest satisfaction.

Webinar Slidedeck

Discussion Points

• Why online reviews and social media are the next generation of guest satisfaction.
• How to put together a service recovery program that drives greater guest satisfaction and retention
• How colleagues at other hotels are handling guest reviews to improve guest satisfaction.
• Why you need to pinpoint customer needs with precision.

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