What You'll Learn
Effective Email Marketing Strategy
Learn how leading hotel marketers are planning and executing their yearly email marketing efforts
Manage marketing for multiple properties to save time and cross promote within the portfolio
See how automatic campaigns alone can help you generate more than $200k in six months
Watch the Recording
About the Hosts
Born in MI, Nicole moved to Myrtle Beach in 2001 and began her career with Brittain Resorts. Starting off at the front desk, she has worked her way up through the company. In 2002 she became a Homeowner Manager, in 2005 she became a Revenue Manager, in 2009 she became the Task Force Manager, in 2011 she became the Social Media Manager and in 2015 she became the Database Manager.
Born and raised on Long Island, NY, Carlie moved south to enjoy the "beach life" year-round with her dog and family. Carlie graduated from Coastal Carolina University in 2013 with a BBA in marketing and soon after started a career with Brittain Resorts as a Social Media Manager. Her innovative ideas and ability to connect with our guests online has advanced her to Director of Marketing in 2019.
Darya is a hospitality and travel industry expert with more than 9 years of experience. She has worked in corporate travel management, OTA-operations, travel technology, and digital marketing strategy around the globe. For the last two years, Darya has worked at Revinate as a hospitality marketing strategist helping hotels in North America and LATAM to maximize their revenue and direct bookings.
"Great experience, easy to follow, organized presentation, relevant information and statistics."- Donna
The Art and Science of Service Recovery
How hoteliers should think about service recovery, including best practices and tools for measuring your success.